Terms & Conditions
Your order
If you believe that your item has been lost in transit or has not been delivered for any reason, you must contact us within 31 days of the confirmation of your order, so that we can investigate. We regret that we are unable to accept claims for lost items that are reported more than 31 days after confirmation.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied when the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Refunds
You may return part or all of your order for refund if:
- The book or papers were found to be damaged or faulty. We will either replace the book or give you a full refund (including postage costs where applicable). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
- The book or papers were incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs where applicable) will be given.
- Books or papers returned requesting a replacement or refund due to ordering the wrong product will incur an administration charge and all costs of postage where applicable.
Where an order is cancelled before the goods are despatched, but after payment has been made, a small charge will be made to cover the credit card transaction costs we have incurred.
Copyright
Eleven Plus Exam Group publications are sold on the understanding that they are for the sole use of the purchaser.
Copying of these books / papers, by whatever means, is prohibited under British and worldwide copyright laws.
Eleven Plus Exam Group publications come under the heading of "workbooks" and therefore ARE NOT covered by any CLA License that you may have purchased. Do not think that by having a CLA License you are allowed to copy any part of an EPEG paper or booklet. You are NOT. This includes taking any of the content and reproducing it in another form.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other content of the Eleven Plus Exam Group website is the property of Eleven Plus Exam Group or has been licensed to Eleven Plus Exam Group, and is protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Eleven Plus Exam Group site belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
We take the copyright of our material very seriously and vigorously pursue anyone that we find infringing our copyright or plagiarising our work.
Eleven Plus Exam Group
Registered in the United Kingdom. Company No. 4049760.
Registered Office: 19 Edison Road, Aylesbury, Bucks HP19 8TE.
Tel: 0844 879 3259. E-mail: Support@elevenplus.net
